Refund policy

We want you to be happy with your order. If something goes wrong, we’re here to help. You can request a return, exchange, or refund if:

• You received the wrong product.
• The product has defects, damage, stains, or is incomplete.
• The product arrived with damaged packaging.
• The size is different from what you ordered.

Conditions for Return/Exchange
The item must be unused, unwashed, and have its original tag and packaging.

Refund Process:

• If you choose a refund, shipping and handling charges will be deducted from the total amount.
• You’ll need to send the product back to our warehouse first.
• Once we receive and check the item, your refund will be processed in 10–12 working days via bank transfer.

Customized Orders
Any product that has been customized or altered (including size changes) cannot be returned, exchanged, or refunded.

However, if we made a mistake in customization, you can send us clear photos via email (hatunpkofficial@gmail.com) or WhatsApp (0306 2987881) with the subject: "Error in Alteration", and we’ll look into how it can be fixed.